1. Introduction
This Privacy Policy ("Policy") describes how Livio Team ("we," "us," or "our") collects, uses, and discloses information about you when you use our mobile application, Livio (the "App"). Livio is an intelligent photo management app that uses advanced AI technology to automatically organize your photo collection. By using the App, you consent to the data practices described in this Policy.
2. Information We Collect
2.1 Information You Provide to Us
- Account Information: When you create an account, we collect your Name, Username, and Email address.
- Customer Support: Information you provide when you contact us for support.
2.2 Information We Collect Automatically
- Device Information: We collect information about the device you use to access the App, including hardware model and operating system.
- Usage Information: We collect data about how you use the App, including features used and time spent.
- Crash Logs: We collect logs to help us identify and fix system crashes.
- Location Data: With your permission, we may collect precise or approximate location data to help categorize photos or provide location-based features.
2.3 Cookies and Tracking Technologies
We use Cookies and similar technologies (which may include Web Beacons) primarily for handling user logins and storing user preferences.
3. Special Note on Photos and AI Analysis
- Photo Processing: You upload photos to the App for AI categorization.
- No Biometrics: We DO NOT perform face recognition or collect biometric data.
- Storage & Deletion: Photos are processed to generate tags/categories. By default, organized photos are stored locally on your device. Any temporary copies used for cloud processing are deleted immediately after the categorization task is complete.
- No Training/Marketing: We do not use your photos to train public AI models or for marketing purposes.
4. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve the App and its AI categorization features.
- To personalize your user experience.
- To communicate with you, including customer service.
- To ensure the security of our services (e.g., fraud detection).
- To comply with legal obligations.
WE DO NOT SELL YOUR PERSONAL INFORMATION.
5. How We Share Your Information
We may share your information in the following circumstances:
- With Your Consent: When you specifically agree to share data.
- Service Providers: With trusted third parties who assist us in operating our App (e.g., cloud hosting), subject to strict data protection obligations.
- Legal Compliance: If required by law, regulation, or legal process.
- Protection of Rights: To protect the rights, property, or safety of Livio Team, our users, or others.
- Cross-Border Transfers: Your data may be transferred internationally. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).
6. Data Security
We implement robust security measures to protect your data, including encryption of data in transit and at rest, strict access controls to personal data, regular security audits, and data backup procedures.
7. Data Retention
- Account Data: Retained as long as your account is active.
- Deletion: Upon your request to delete your account, your data will be deleted or anonymized within 30 days.
- Usage Statistics: Retained for 12 months.
- Customer Support Records: Retained for 6 months.
8. Your Rights
Depending on your location, you may have the rights to Access, Correct, Delete, Restrict processing, or Withdraw consent. To exercise these rights, please contact us at kimngocchinh32001@outlook.com. We will respond to your request within 5 business days.
9. Children's Privacy
Our App is intended for users aged 17 and older. We do not knowingly collect personal information from children under 17.